Track and Trace
Track and trace gives customers self-service tracking of their shipments while giving your team deeper visibility into operations at the same time.
What it does
You will get better visibility into your business while you render your customers a facility to track and trace their products and services from you. They can track their shipment that is going through different places/countries, you will not have to let them know the details every now and then. You, as well as your regular shipper/consignee, will get visibility into the operations, finances, shipment journey, finances, statuses, etc. Regular customers get an advantage of the user portal, by using the login credentials they can enter the portal and track their shipments or services.
- Self-service shipment tracking for customers
- Better internal operational visibility
- Fewer status enquiry calls
Frequently asked
What is track and trace?
It lets your customers self-serve tracking of their shipments across locations while giving your team better visibility into operations, finances and statuses.
Can customers track shipments themselves?
Yes. Regular customers get a user portal where they log in with credentials to track their shipments and services.
Does track and trace reduce customer enquiries?
Yes. Because customers can see shipment status themselves, you spend less time answering where-is-my-shipment calls.