Alert Engine
The alert engine lets you set alerts at any point in a workflow or shipment, so the right people are notified the moment a task is delayed or missed.
What it does
Set alerts at any desired point of the workflow or shipment. Alerts will be issued when the task assigned is delayed or missed so that the concerned people get notified to avoid further setbacks in the whole process. You can subscribe to any number of logistics events from mobile or desktop and at the time of that event, you will be notified. Notifications will be received as SMS or emails when the shipment process gets delayed or stalled, for whatever reason. Emails can be sent within the agency or to different branches, shippers, consignees or other actors, when exceptions happen, or if there is some information that needs to be alerted.
Climb-up notifications can be set according to the employee hierarchy when certain works assigned are delayed. Information will be transferred to a higher-level employee in the hierarchy to act. For instance, if a task is not happening for a specified number of days, a message will be passed to an employee who is in a higher position, if he fails to act within a period the message will be transferred to an employee in a higher level than that of the previous employee, thus resolving the issue. Internal emails can be composed within the organization also.
- Set alerts anywhere in a workflow
- Instant notification on delays
- Reach the right people automatically
Frequently asked
What does the alert engine do?
It lets you set alerts at any point in a workflow or shipment, notifying the right people by SMS or email when a task is delayed or missed.
Can I subscribe to specific logistics events?
Yes. You can subscribe to any number of logistics events from mobile or desktop and be notified when they occur.
What are climb-up notifications?
If an assigned task is delayed, the alert escalates up the employee hierarchy until someone acts, so issues do not stall.